Privacy and personal data
Information about browsing data, enquiries to Hotel Pizzalto and the services used by this website. Contact details for exercising your rights.
Hotel and contact details
Hotel Pizzalto S.R.L.S., VAT number 16771701006. The hotel is at Via Aremogna, 12, 67037 Roccaraso (AQ), Italy.
For information about personal data processing and requests concerning your rights, email pizzalto@pizzalto.com or call the hotel on +39 0864 602383.
Browsing this website
When you visit this website, your browser sends the technical information needed to request and receive pages and their resources, including your IP address and browser information. These data enable communication with the servers providing the website and its services.
Your summer or winter preference is stored in your browser to retain your chosen view. The Cookies and preferences page explains this feature and how to manage data stored on your device.
Enquiries
When you contact the hotel, the contact details and information you provide are used to answer your enquiry and arrange the services you request. They may include your name, email address, telephone number, stay dates, guest details and message.
For quote and booking enquiries, processing the necessary information allows the hotel to take steps at your request before entering into a contract. Without essential contact details and information, the hotel may be unable to respond or prepare a proposal. Optional information can be omitted.
Required fields are identified in the form. You fill in the Notes field yourself: selecting a room or offer on the website does not complete it automatically. Only provide information relevant to your enquiry, without payment card numbers or passwords.
Hosting and recipients of information
The website's pages are delivered through Vercel, which receives technical browser request data to provide hosting. The external services described in this notice receive information needed for their operation when they are loaded or used.
Enquiries are addressed to the hotel to handle your contact and stay. To learn about the recipients of data relating to your enquiry and the service providers involved, email pizzalto@pizzalto.com.
SimpleBooking and form security
The website uses SimpleBooking for the enquiry form, availability searches and bookings. When you use these services, your browser connects to SimpleBooking and the information you enter is handled through that service. Please also read the data processing information provided in the form or during booking.
The SimpleBooking form incorporates Google reCAPTCHA to protect against automated requests and abuse. Loading this service involves communicating technical data needed for the security check. You can also contact the hotel by email or telephone without using the form.
Otello virtual assistant
The website includes the Otello virtual assistant to answer questions about the hotel. Loading the widget creates connections to storage.googleapis.com and chat.otello.ai, transmitting technical request data.
When you use the chat, messages and information you choose to provide are processed through Otello to manage the conversation. The service also receives the address and title of the page visited as context. You can contact the hotel for information about data retention and recipients.
Google Fonts
To display its typefaces, the website loads Google Fonts resources from fonts.googleapis.com and fonts.gstatic.com. Your browser connects to these servers when loading pages, communicating your IP address and technical request information. This connection also takes place without opening the enquiry form.
Bookings and payment information
Availability searches and bookings take place through SimpleBooking. Any information needed to complete a booking or payment is requested during that process, not in the Notes field of the enquiry form.
Before confirming, read the privacy notice and terms displayed during booking for the information applicable to the service and your selected rate.
Retention of information you provide
Information provided for an enquiry is kept for the time needed to handle it and meet any applicable retention obligations. You can contact the hotel for information about the retention of data relating to your enquiry.
Your rights
Where provided for by data protection law, you may request access to your data, correction, updates, deletion, restriction of processing and data portability, or object to processing. Where processing relies on consent, you may withdraw it at any time without affecting the lawfulness of earlier processing. Deletion requests remain subject to applicable retention obligations.
To exercise your rights, email pizzalto@pizzalto.com with the information needed to identify your request. You may also lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) or the competent supervisory authority.
External service information
You can also consult the information published by the service providers. For SimpleBooking, refer to the notice displayed in the hotel's enquiry form and booking process. Provider notices do not replace the information about the hotel's own data processing.